×
1. Introduction TruckMitr.com ("we, "our," or "us") believes in protecting your privacy. It clearly defines the manner in which we collect, use, disclose, and safeguard your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act). When you access our services or use them, you agree to the collection and processing of personal data as set out in this policy.
2. Extent and Application This policy will cover personal data collected from users in India and also the users who access our service from outside India in connection with goods and services provided within the country.
3. Data We Use We can collect and process the following personal data:
Identification Data: one of those would either be an Aadhaar number or a PAN number or a GST number or a voter ID or other government-issued identification.
Contact Data: Because the name, phone number, email address, and even physical address of the person or organisation are involved.
Financial Data: Bank account details, UPI ID, and payment information are also are affected because of this.
Transactional Data:The data on services availed through our platform.
Technical Data: IP address, device information, and location data concerning the infrastructure povided.
Business Data: All the concerns related to the name of the company, registration number, and anything related to that.
4 Purposes of Collection of Data: We collect and process personal data for the following purposes:
that the users are identifiable and compliant with regulatory requirements, and for no other reason. for the facilitation of the services, for they include truck booking, freight management, and logistics support. for payment processing and billing management. It cannot supply customer service and consumer complaint redressal in line with data protection and cybersecurity standards. The public service recognises the value of anti-fraud prevention that provides for platform security. This means the sending of updates, notifications, and service-related information. For legal and statutory purposes.
Consent: Compliance is required in the drawing of your data and subsequent processing in order to transact. You need to give permission to process your data that is received on registration or using the service.
Withdrawal of Consent: Termination of permission may happen anytime if the user makes a request of [insert email/contact link]. Withdrawal itself may impair your access to the available services.
Authorised Third Parties: Third parties that include payment processors, logistics partners, and identity verification services.
Government Authorities: Such data may be docked before government or forwarded to them, as per current acts, court procedures, or regulatory mandates.
Service Providers: Under stringent confidentiality agreements, such information might be employed by vendors for outsourcing purposes.
Data Storage Data is kept within the limit of tenure specified in the defined purpose or within applicable laws, whichever comes later. Data is either made anonymous at the end of the retention period or treated to be physically deleted.
Right to Access: Inform them that you want a copy of whatever personal information about you.
Right to Rectification and Erasure: Correct the data inaccuracies; you can also ask the deletion of personal information.
Right to Data portability: Allows the transfer of personal information in a machine-readable format. Right to Remedial Redress: Lodge complaints in case of misused personal information.
Data Miscellany: We continue to implement the suitable technical and managerial measures to keep personal data protected from unauthorised use, alteration, or disclosure. This includes data security measures on encryption, secure servers, and access controls.
Legality of Data Passages in and out of the geographical boundaries of India involve the transfer of personal information. This is part of government-approved jurisdictions under the applicable laws so as to establish the integrity of country-specific reference security.
For any questions, challenges, or rights exercised regarding the above information, please contact our redressal officer in charge:
Name: Mr. Sachin Gupta
Email: contact@truckmitr.com
Phone: +91 9315487776
Address: Rohtak Rd, Surya Nagar, Bahadurgarh, Sankhol, Haryana 124507
We may update this policy periodically to reflect changes in legal or operational requirements. Notification of any significant changes will be achieved through our website or other appropriate directions.
When opting to continue use of our services, you acknowledge and agree with the terms of this Privacy Policy.
